11307
Norway
Alesund

FAQ Stromma Norway

How does it work?

The City Sightseeing buses drive a continuous route. Along the route there are stops at various places of interest. You can hop off where you want and hop back on from the same or any other of our stops along the route and continue your tour. On our buses we provide an audio guide in various languages which lets you know about the sights and attractions along the way.

Where do I buy my ticket?

You can buy tickets for all our destinations online, or from our street sellers. You can also buy them from our partners in each city (Tourist information centers and partner hotels etc.).

How do I pay for my ticket?

When you purchase your ticket online you can pay by credit card. On the destinations we prefer contact less payment by compatible cards or smart phones, but you can also pay for your ticket with cash (NOK, Euro, Dollars).

Can I pay by invoice?

Leisure guests and private groups can only pay with credit card in advance. Companies, schools and organisations can apply for invoice payment upon bookings with a value of more than NOK 5 000. Stromma does a a credit information checkup before approval. An administration fee of NOK 100 will be added to your final invoice.

Can I make a preliminary booking?

Unfortunately, we do not make any preliminary bookings or reservations. We only offer tickets with direct payment.

Do you offer any discounts?

Up to five children aged 0-5 years travel free per full paying adult
Children 6-15 years pay 50% of adult rate
Please note that all passengers need a valid ticket regardless of age.

We do not offer any group discounts.

Can I change my ticket?

If you want to change your ticket you must do this directly where you made your booking. Bookings made on our website can be changed online. Subject to availability, we offer date changes on all bus tickets. Please follow the link and instructions as provided in your booking confirmation/ticket. If you booked on through one of our sales representatives on the destination you must contact our customer service for any changes or cancellations.

Please note that changes can not be made less than 24 hours before departure. This also applies in any event where you are unable to use your ticket due to travel restrictions or delayed/changed flights or cruise schedules as these are considered circumstances outside of Stromma Norway’s control. Please refer to your travel provider or travel insurance for coverage.

For group bookings or chartered arrangements other conditions apply as advised and provided at the time of reservation booking.

Can I cancel my ticket?

If you want to cancel your ticket you must do this directly where you made your booking. Bookings made on our website can be changed or cancelled online. Please follow the link and instructions as provided in your booking confirmation/ticket. If you booked on through one of our sales representatives on the destination you must contact our customer service for any changes or cancellations.

When booking combinations of arrangements that Stromma sells for a pre-set price (package), we are unable to cancel individual parts of the arrangement.
Please note that in the event of cancellation, the following applies:

• Stromma Norway will keep 100% of the booking value when tickets are cancelled or changed less than 24 hours before departure. This also applies in any event where you are unable to use your ticket due to travel restrictions or delayed/changed flights or cruise schedules as these are considered circumstances outside of Stromma Norway’s control. Please refer to your travel provider or travel insurance for coverage.
• Stromma Norway offer full refund on any cancellations made no later than 24 hours before departure.

For group bookings or chartered arrangements other conditions apply as advised and provided at the time of reservation booking.

Can I get a refund?

Stromma offers refund in the case of cancellations according to the above. Other cases of refunds or partial refunds may occur in the events of Stromma failing to provide the services purchased or any compensating service of equal standard/value. In such an unlikely event, you must refer directly to where you made your booking. Bookings made on our website or if you booked on through one of our sales representatives on the destination you must contact our customer service for refund requests.

When will I get my refund?

If you are entitled to a refund please allow 5-10 business days from you have provided you bank details and you have received a refund confirmation from us.

Do I need to bring my ticket?

You must be able to show us your booking confirmation/ticket. We encourage you to use the digital format as this is fully valid and saves the planet from unnecessary paper waste; You can show the e-mail/QR-code through your smartphone/device or take a photo of the QR-code and show it to the staff onboard. If you prefer to print, we certainly accept paper tickets as well. Welcome on board!

How long is the ticket valid?

In Oslo the ticket is valid for 24 or 48 hours.
In Geiranger, Bergen, Kristiansand, Stavanger, and Ålesund we only operate on cruise days and the ticket are valid one day.

Can we take the bus at any stop?

Yes, the ticket is valid from all our stops, you can jump on and off as much as you like. The audio system uses GPS in order to play the correct information.

How do I find the bus?

The easiest way to find the Hop On Hop Off bus is to use our Find my bus function, where you can see where the buses are in our different destinations.   

Is entrance to attractions included?

No, but some museums and attractions will give you discount on the entrance if you show your City Sightseeing ticket. You can get more information in our brochures.  

Will I see all the best sights?

Yes. The City Sightseeing tours stops at the most interesting places in each city. 

Is there wifi?

Yes, we have free wifi on all our buses and on board our boat M/S Nobel.

How do I recognize your buses?

The red City Sightseeing buses are easy to recognize, the name and logo is clearly shown on all our buses. 

Which languages are available?

The City Sightseeing commentaries are offered in different languages. The languages depend on what destination you are in, but usally: English, German, Spanish, French, Japanese, Italian and Norwegian. 

Can I bring my wheelchair on the bus?

Yes, the Hop on – Hop off tour buses have a wheelchair ramp and room for a wheelchair with a headphone jack for guidance.

Is the boat accessible with a wheelchair?

No, M/S Nobel has steps in the boat and is not adjusted for impaired mobility.

May care takers accompany for free?

No. Care takers are required to have their own tickets.

My audioguide is/was not working?

If there is a technical problem with the audio guide system it could relate to the headphone jack so we recommend you try a different seat. If the problem persisted, you should reach out to the bus driver or our sales representatives on the destination for a solution. We are here to help!

Can I take photographs?

Yes of course. We encourage you to take photos to document memories for life. Please tag @strommanorway if you use social media – we’d love to see your best shots! We kindly remind you to show good faith and ask for consent if you photograph people’s (especially children’s) faces. Smile!

Am I allowed to smoke on board?

No, all our tours are smoke free and you are not allowed to smoke on board our boats.

Can I bring food and drink on board?

A good snack and a non-alcoholic drink goes well while sightseeing and is allowed on board the bus. Have you tried the famous Norwegain ‘Skolebrød’ or our hot dogs ‘Pølse i lompe?

On MS Nobel you are not allowed to bring any food and beverages. 

Can I bring my pet?

As much as we love furry friends, we can not allow them on our tours due to safety and potential allergies from other passengers and guests.


How can I give my feedback?

We welcome your feedback and ratings in social media in our channels or via sites such as Google or TripAdvisor or you can write directly to our customer service. If you are unhappy we hope you will allow us the opportunity to investigate and rectify your impressions. If you are delighted, we’d love it if you spread the word and recommend us to your friends and family. We aim to deliver memories for life!

How can I make a complaint?

We are sorry to hear if you are unhappy with your experience with us, but we value your feedback. If you wish to make a complaint you can write to our customer service

What are Stromma Norway’s Terms and Conditions?

If you did not find answers to your questions above please refer to our Terms and Conditions

 



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