FAQ Stromma Copenhagen

We recommend that you book in advance to ensure that you get on the tour that fits best into your schedule.

Yes, you can pay with a credit card in our Ticket Houses. We accept Dankort, Visa, Visa Electron, MasterCard, Maestro, JCB, CUP, and American Express. There is no transaction fee.

Yes, we accept the following currencies (only notes): Euro and American Dollars. Change will always be given be in Danish kroner.

We use the receipt as a ticket. The ticket is then checked upon boarding, but you can keep it for your records. Please note that the majority of our tours are VAT exempt.

The adult fare applies to everyone from the age of 16 and above.

For Danish schools, kindergartens, etc., there is a discount on our canal tours. If you are part of an international school with a group of 10 persons or more, you'll receive a 10% group discount.

No, these tickets/cards are only for Movia/Arriva's yellow harbor buses.

No, tickets and cards from Movia and Arriva cannot be used on our sightseeing buses.

Lost items can be recovered at our ticket office at Ved Stranden, or you can fill out our Lost & Found form. 

Are the boats covered when it rains?

• We cannot guarantee covered boats, but we strive to adjust the boat type based on the weather whenever possible. If you're on one of our open boats and it rains, we offer all guests a complimentary poncho.

Are there toilets on board?

• No, there are no toilet facilities on board the regular tour boats. However, public toilets are available near our ticket houses at Nyhavn and Ved Stranden.

Can we bring our own drinks?

• Yes, you are welcome to bring your own drinks. Please remember to take any bottles or cans with you when you leave.

Can we take our dog with us on the tour?

• Yes, dogs are allowed on our boats as long as they fit in a bag and are comfortable around other people.

Can we bring a buggy, stroller, or pram?

• Due to limited space on the boats, it's not possible to bring buggies/strollers or prams on board. You're welcome to leave the buggy/stroller or pram at our departure points at Ved Stranden and Nyhavn, but please note this is at your own risk, and we highly recommend that you bring a lock for added security.

No, the tour is non-stop. It begins and ends at the same location.

Information about delays or cancellations will be posted on our website whenever possible. You can also visit our ticket offices or call our Customer Service on tel. +45 3296 3000.

Due to the interior layout of our boats we regretfully cannot permit access to Stromma’s boats for wheelchair users. Individuals will be turned away, regardless of whether they inquire in person, via mail or by phone. The only exception to this rule is for those wheelchair users whose wheelchairs can be folded and who – with or without the aid of a companion – can make their way onto the boats and sit in the regular seats.  All others will be rejected. Foldable wheelchairs may only be brought on board the vehicles if the captain permits it based on an assessment of the space available.

Yes, we provide life vests for all passengers on board, including special vests for children. For more information please see safety on board.

Are the buses covered when it rains?

• Yes, our buses either have a regular roof or a sliding roof that remains open when the sun is shining but can be closed in case of rain.

Are there toilets on board?

• We don't have toilet facilities on board our Hop On-Hop Off buses. There are toilets available at certain stops, including the Little Mermaid (stop 5) and the Marble Church (stop 3).

Do you offer bus tours outside the city?

• No, we currently don't offer any bus tours or excursions outside the city.

Can I rent a bus for a private event?

• No, it's not possible to rent our buses for private events.

Can we take our dog on the bus?

• Yes, as long as the dog fits in a bag and is comfortable around other people. All dogs should remain with their handler on the top deck of the bus.

Can we bring a buggy, stroller, or pram?

• Our buses have limited luggage space, which is also designated for wheelchair users. If space is available, we will allow a buggy, stroller, or pram on board. This is at the discretion of the driver.

Can we bring drinks on the bus?

• Yes, you're welcome to bring your own drinks on our Hop On-Hop Off bus tours.

For up-to-date information on how our services are running, please call
+45 2255 6688. We will post updates on our website whenever possible.

Due to the interior layout of our buses, we regret that we cannot accommodate wheelchair users who require non-foldable wheelchairs. This applies regardless of whether the inquiry is made in person, by email, or by phone.

However, wheelchair users whose chairs can be folded, and who can board the bus with or without the assistance of a companion, are welcome to use the regular seats. Foldable wheelchairs can only be brought on board if the bus driver determines there is sufficient space.

There is a fire extinguisher located in the driver's cab.

Our regular Hop On-Hop Off bus tours include stops at Langelinie Pier (stops 6, 7, and 8). Additionally, we operate shuttle buses to all cruise ships docked at Ocean Quay, which you can board at stop 5 - The Little Mermaid. We service every cruise ship that arrives in Copenhagen.

If your cruise ship is at Langelinie Pier, you simply take our Classic Copenhagen tour to stop 6, 7, or 8. If your ship is at Ocean Quay, you must hop off at stop 5 - The Little Mermaid and switch to our shuttle bus, that will take you to your cruise ship.

This is dependent on the day of operation. Please send an email to info@stromma.dk and inform us about the name of the ship, date, and departure time.

Can I pay with a credit card or MobilePay?

• Yes, payments can be made by card at the ticket office and on the boats. We accept various cards, and there is no transaction fee. MobilePay is also accepted.

Is there a senior citizen ticket?

• Yes, we offer special tickets and season cards for senior citizens.

Are any of the tours guided?

• The tours are not guided, but if you have any questions about the area or our boats, feel free to ask our captain or host - they may have the answers you're looking for.

Can I hop off the boat along the way?

• Yes, you're welcome to hop on and off at any stop along the route. Your ticket is valid for the entire day, giving you plenty of time to explore. Just be sure to check the schedule so you don't miss the last boat back. Depending on the lake you're exploring, there are multiple stops at various locations.

Are there life vests on board?

• Yes, life vests are available for all passengers, including special vests for children.

Is wheelchair access available?

• Unfortunately, the boats are not wheelchair accessible. However, passengers who can board with assistance are welcome. Wheelchairs cannot be brought on board but can be left at the ticket office.

Are there toilets on board?

• Our boats don't have toilets on board, but there is a toilet available for use at our ticket house on Sorgenfrivej.

Are the boats covered in case of rain?

• Yes, all of Baadfarten's boats have a roof. In the event of bad weather, transparent sides can be added to provide protection from rain and wind.

What is the maximum capacity of the boats?

• Our boats have varying capacities, with room for 47 to 85 passengers, depending on the boat.

Can I bring a stroller or pram?

• Due to limited space, we are unfortunately unable to accommodate strollers and prams on board. Foldable strollers may be allowed if the captain deems it safe and there is sufficient room. You're welcome to leave your stroller or pram at the ticket office at Sorgenfrivej, but please note that this is at your own risk, and we recommend you bring a lock for added security.

Are dogs allowed on board?

• Yes, dogs are allowed as long as they can fit in a bag and are comfortable around people, as the boat may be crowded.

Can I bring my own food and drinks?

• Yes, you are welcome to bring food and drinks on board. However, please be considerate of other guests, as space is limited. If you'd like to enjoy a picnic, you can disembark at one of the stops and enjoy your meal before boarding again. Please remember to take all your trash with you.

Read our terms & conditions for boat rental to learn more about:

• Booking & confirmation
• Payment terms & method
• Changes & cancellations
• Parties, music, alcohol, & catering

Don't hesitate to contact us if you have additional questions:

• Tel: +45 3296 3000
• Mail: info@stromma.dk

Can I rent an open boat?

• Typically, we only rent out covered boats unless otherwise specified. Please note that if you've opted to rent an open boat, the tour sail proceed regardless weather conditions. Switching to a covered boat on the day of the tour (for example, due to rain) is not possible.

• Our covered canal boats feature a plexiglass roof over the middle section and outdoor seating at the front and rear. In good weather, the windows in the covered section can be raised into the roof, opening the sides of the boat.

We will only be 20 people. Do you have a smaller boat we can rent?

• Our canal boats are relatively large, accommodating between 133 and 150 people (76-104 during the winter, when all passengers need to sit indoors).
  
  
• If you are a group of maximum 12 people, you can book a private tour on our small electric boat, “Hygge”. Hygge is available at specific times and always starts and ends at Ved Stranden. Read more about Hygge and book here.

Can I rent a boat at night?

• Boat rental is available 24/7.

• Additional fees apply:
  400 DKK per hour from 21:00 to midnight
  After midnight, the starting price is 8,000 DKK.

Is it possible to rent a boat all year?

• Yes, we operate every day of the year and offer covered and heated boats to keep you comfortable in all weather conditions.

The boat rental includes a captain and a tour guide.

What languages does the guide speak

• All our guides speak Danish and English. We can offer other languages (German, French, Spanish, or Italian) at an additional cost of DKK 500 per hour.

We don't want a guided tour, does that lower the price?

• The tour guides are a legally required part of the boat's crew and will therefore always be on board. If you do not want a guided tour, the guide simply sails with you as crew/security staff. The boat rental costs the same, regardless of whether the tour is guided or not.

Where can we be picked up and dropped off?

• On this map, you can see where we typically dock our boats.

• Please note that if you wish to start and/or end your trip outside the green zone, a fee of DKK 550 per pickup or drop-off will be added.
  For starting/ending outside the red zone, the fee increases to DKK 1,100 per pickup or drop-off.

We will be arriving by bus. Where is the best place to start our tour?

• If you're arriving by bus, we recommend starting the tour from our dock at Ved Stranden, where buses can usually drop guests off right next to the departure point.

Where can we sail?

• As long as water levels permit, we can sail to almost any corner of Copenhagen's inner harbor. Our Classic Canal Tour, which covers Inderhavnen (Copenhagen's central harbor), passes The Little Mermaid, and sails through Christianshavn’s Canal and Frederiksholm’s Canal, takes one hour.

• For a two hour tour, we can also explore the northern and southern parts of the harbor (Nordhavn and Sydhavnen). If you have specific route requests, feel free to mention them when booking ordiscuss them with the captain on the day of the tour. Please note, if the route is decided on the day of the tour, we cannot guarantee the guide will be able to provide commentary outside of the normal sightseeing route.

• Canal boats are restricted to sailing within the inner harbor and are not allowed to venture into open waters. Therefore, we cannot sail beyond the Port of Copenhagen itself (e.g., past Trekroner Fort and Slusen). This means trips to and from places like Tuborg Harbor, Kastrup, or Oceankaj are not possible.

If we just need the boat for short transportation, do we still have to pay for a full hour?

• Yes, the minimum rental cost covers one full hour of boat rental, even for shorter transportation trips.

Is it possible to rent a boat for 1.5 hours? Or is the price per commenced per full hour?

• After the first hour (the minimum rental time), you can rent the boat in increments of 15 minutes. For example, you could book for 1 hour and 15 minutes or 1 hour and 30 minutes, etc.

Can Stromma arrange catering?

• Yes, it is possible to pre-order drinks, breakfast, sandwiches, light snacks, or a full meal for the trip. See our catering options and prices in the following catering list. All that is ordered will be invoiced.
  
  
• If you don't consume everything while sailing, you're welcome to take the rest with you.

Can you accommodate special dietary requirements?

• Yes, our catering partners can accommodate most common allergies and dietary requirements, including vegetarian, vegan, gluten-free, lactose-free, and nut or seafood allergies.

What is the deadline for placing a catering order?

• We need to receive the catering order at least 14 days before the tour, preferably sooner, to allow time for our supplier to arrange the necessary ingredients. 

We will only be 10 people. Can we order catering?

• Unfortunately, the minimum catering order is for 25 people.

Can we just order coffee/tea

• Coffee and/or tea can only be ordered with sandwiches, breakfast bags, or cake.

Can we bring our own food?

• Yes, for a flat fee of 400 DKK + VAT, you're allowed to bring your own food and/or beverage on the boat.

We have rented a restaurant boat and will bring our own food. Is tableware provided on the boat?

• Due to the limited space on board, the restaurant boats don't come equipped with tableware such as glasses, plates, or utensils. If you're  bringing your own food, please remember to bring everything you need for serving, including plates, glasses, bottle openers, and other essentials.
  
  
• If you pre-order catering through Stromma, appropriate single-use tableware will be provided by our catering suppliers.

Is clean-up included in the price?

• If you order catering through Stromma, we take care of the clean-up. If you bring your own food and drinks, you're responsible for cleaning up within the renal period. 

Is there a toilet on board?

• There are no toilets on board the regular covered boats. However, there is a toilet on board our two restaurant boats (Klods Hans and Ole Lukøje) and on the electric boat (Den Lille Havfrue).

Are there power outlets on the boat?

• Not all boats have power outlets. If power is required (e.g., for an amplifier), please mention this when booking the boat so we can ensure your needs are met.

Can I take my dog on the boat?

• Yes, calm and housetrained dogs are always welcome on board.

Can we take our bike/pram on the boat?

• Space for larger items is limited on the canal boats, but we can usually accommodate 2-3 bicycles or prams on the front deck. For safety reasons, larger objects must be placed so they don't block the aisle.

I use a wheelchair. How do I board the boat, and can I bring my wheelchair?

• Ordinary (non-electric) wheelchairs can be accommodated to a limited extent. However, as there is no ramp between the boat and the dock, wheelchair users must be able to descend 4-5 steps to board the boat. Additional steps may be required depending on the place of departure.
  
  
• Important: For insurance reasons, our staff cannot carry or lift guests into the boat. If assistance is needed, iwheelchair users must bring someone to help. Stromma cannot be held responsible in the event of an emergency requiring evacuation.

We want to decorate the boat before the tour. How early does the boat arrive?

• The boat will usually be ready at the agreed departure point about 10 minutes before the tour starts. If extra time is needed for decorating and other preparations, this must be included in the rental period and will be charged at the normal hourly rate.

Can we listen to music on the boat?

• Yes, you can connect a smartphone to the boat's sound system via Bluetooth. If you plan to paly music during the tour, please mention this when booking so we can ensure everything is set up beforehand.
  
  
• Note: Due to the dense construction around the canals, music is only allowed in the harbor area and only during the daytime.

May we bring our own soundbox?

• No, personal music systems, soundboxes, DJ set-ups, and similar equipment are not permitted on the boats.

Is it permitted to drink alcohol on board?

• Yes, moderate alcohol consumption, such as enjoying a glass or two, is allowed. However, "party tour" focused on excessive alcohol consumption are not permitted. We reserve the right to end the tour early or deny boarding if guests are visibly intoxicated, fail to follow staff instructions, or behave in a way that endangers themselves, other guests, or our staff.

Can Stromma arrange entertainment on board?

• Yes, we can arrange private jazz cruise with one of our regular jazz bands. If you want other entertainment or a guide, guests typically arrange this themselves, but we're happy to suggest speakers who have been used on our boats before.

Unfortunately, it's not possible to get the captain's phone number. However, if you need to contact us on the day of the tour, you can reach us at our main number, +45 3296 3000, during normal office hours. For urgent matters outside office hours, such as changes or cancellations, please call the emergency number provided on your order confirmation.