; FAQ Stromma Copenhagen ᐈ Questions & answers

FAQ Stromma Copenhagen

Frequently asked questions

Here you will find the answers to our frequently asked questions regarding our Canal Tours, Hop On-Hop Off buses, charter boats and Baadfarten.

If you don't find your answer below, please don't hesitate to contact Stromma Copenhagen's Customer Service by phone +45 3296 3000 or via email info@stromma.dk

FAQ Classic Canal Tour

  • We cannot guarantee covered boats, but we strive to adjust the boat type according to the weather conditions whenever possible. We offer all our guests on the open boats a free poncho should it rain.

  • Yes, dogs are allowed on our boats as long as they fit in a bag and are accustomed to being around other people.

  • Due to limited space on the boats, therefore it is not possible to bring buggies/strollers or prams on board. You are welcome to leave the buggy/stroller or pram at our departure points at Ved Stranden and Nyhavn, however this is at your own risk and we highly recommend that you bring a lock.

  • Due to the interior layout of our boats we regretfully cannot permit access to Stromma’s boats for wheelchair users. Individuals will be turned away, regardless of whether they inquire in person, via mail or by phone. The only exception to this rule is for those wheelchair users whose wheelchairs can be folded and who – with or without the aid of a companion – can make their way onto the boats and sit in the regular seats.  All others will be rejected. Foldable wheelchairs may only be brought on board the vehicles if the captain permits it based on an assessment of the space available.

  • No, the tour is non-stop. It begins and ends at the same location.

  • The adult fare applies to everyone from the age of 16 and above.

  • Information about delays or cancellations will be posted on our website whenever possible. You can also visit our ticket offices or call our Customer Service on tel. +45 3296 3000.

  • Lost items can be recovered at our ticket office at Ved Stranden, or you can fill out our Lost & Found form

  • Our open boats can carry up to 168 passengers while the covered boats can carry up to 150 passengers (of which 104 are under the roof).

  • Yes, we provide life vests for all passengers on board, including special vests for children. For more information please see safety on board.

  • We recommend that you book in advance to ensure that you get on the tour that fits best into your schedule.

  • No, these tickets/cards are only for Movia/Arriva's yellow harbor buses.

  • Yes, you can pay with a credit card in our Ticket Houses. We accept Dankort, Visa, Visa Electron, MasterCard, Maestro, JCB, CUP, and American Express. We don't charge a fee for the transaction.

  • Yes, we accept the following currencies (only notes): Euro and American Dollars. Change will always be given be in Danish kroner.

  • We use the receipt as a ticket. The ticket is then checked upon boarding, but you can keep it for your records. Please note that the majority of our tours are VAT exempt.

  • Yes, you are welcome to bring your own drinks (but please remember to take any bottles or cans with you when you leave).

  • No, we do not have toilet facilities on board the regular tour boats. There are public toilets near our ticket offices at Nyhavn and Ved Stranden.

  • For Danish schools, kindergartens, etc., there is a discount on our canal tours. If you are part of an international school with a group of 10 persons or more, you'll receive a 10% group discount.

  • No, we do not offer tours to Middelgrundsfortet or Flakfortet. We are only authorized to operate within the boundaries of Copenhagen harbor.

FAQ Hop On-Hop Off Buses

FAQ Charter boats

  • On this map, it's possible to see where we are usually able to dock with our boats.

    Please note that if you want to start and/or end your trip outside the green zone, a fee of DKK 550 per pickup or drop-off will be added.

    If you want to start and/or end your trip outside the red zone, a fee of DKK 1,100 per pickup or dropoff will be added.

  • Typically, we only rent out covered boats, unless otherwise specified.
    Please note that if you've opted to rent an open boat, we will sail regardless of the weather conditions, and switching to a covered boat on the day of the tour (for example, due to rain) is not possible.

    The covered canal boats have a plexiglass roof over the middle part of the boat, as well as outdoor seating at the front and rear. When the weather is good, the windows on the covered part of the boat can be pushed up into the roof, so the covered part of the boat is open at the sides.

  • As long as the water level allows it, we can sail to virtually all corners of Copenhagen's inner harbor. Our Classic Canal Tour route around Inderhavnen (the central part of Copenhagen Harbor), past The Little Mermaid, and through Christianshavn’s Canal and Frederiksholm’s Canal takes approximately one hour.

    In two hours, we also have time to see the northern and southern parts of the harbor (in Danish: Nordhavn and Sydhavnen). If you have any special wishes for the route, you can let us know when you book the boat, or it can be arranged directly with the captain on the day of the tour. If the route is decided on the day of the tour, we cannot guarantee that the guide will be able to guide outside of the normal sightseeing route.

    Canal boats are not permitted to sail in open waters, and therefore we are not permitted to sail out of the Port of Copenhagen itself (for example, past Trekroner Fort and Slusen). For this reason, it's not possible to sail trips to or from, e.g., Tuborg Harbor, Kastrup, Oceankaj, etc.

  • The boat rental includes a captain and a Danish- or English-speaking tour guide.

  • All our guides speak Danish and English. We can offer other languages (German, French, Spanish, or Italian) at an additional cost of DKK 500 per hour.

  • The tour guides are a legally required part of the boat's crew and will therefore always be on board. If you do not want a guided tour, the guide simply sails with you as crew/security staff. The boat rental costs the same, regardless of whether the tour is guided or not.

  • The canal boats are relatively large and can accommodate between 133 and 150 people (76-104 during the winter, as everyone must be able to sit inside).

    If you are a maximum of 12 people, you can book a private tour in our small electric boat “Hygge”. Hygge can be booked at specific times, always starting and ending at Ved Stranden. You can read more about Hygge and book the boat here.

  • Yes, we sail every day of the year. In the winter, all the boats are covered and heated.

  • Boat rental is available 24/7.
    Additional fees:

    • 400 DKK per hour from 21:00 to midnight
    • For tours after midnight, the starting price is 8,000 DKK.
  • The minimum price per commenced tour is always an hour's boat rental, even for shorter transportation trips.

  • After the first hour, which is the minimum rental price, the boat can be rented per commenced 15 min. For example, 1 hour and 15 min., 1 hour and 30 min. etc.

  • Yes, it is possible to pre-order drinks, breakfast, sandwiches, light snacks, or a whole lunch or evening meal for the trip. See our catering options and prices in the following catering list. All that is ordered will be invoiced.

    If you do not eat and/or drink everything while sailing, you are of course welcome to take the rest with you.

  • Yes, our catering partners can accommodate common allergies and dietary requirements (vegetarian, vegan, gluten-free, lactose-free, nut, and seafood allergies).

  • We must receive the catering order no later than 14 days before the tour date, preferably sooner. The reason for this is that we must be able to place orders with our suppliers, who may also need time to order produce from their suppliers.

  • Unfortunately, the minimum catering order is for 25 people.

  • Unfortunately, not. Coffee and/or tea must be ordered together with sandwiches, breakfast bags, and/or cake.

  • Yes, for a flat fee of 400 DKK + VAT, you're allowed to bring your own food and/or beverage on the boat.

  • It's allowed to enjoy a glass or two on board, but an actual "party tour" where the main purpose is a large consumption of alcohol is not permitted. We reserve the right to cut a tour short or to reject guests completely at boarding if the guests are visibly intoxicated, do not follow the staff's instructions, or behave in a way that endangers themselves, other guests, or Stromma's staff.

  • If the catering is ordered through Stromma, we will take care of the clean-up. If guests bring their own food and drinks, they must clean up themselves. Clean-up must take place within the agreed rental period, i.e., the boat must be cleared when the rental period ends.

  • The boat will usually be ready at the agreed departure point approximately 10 minutes before the trip is set to start. If extra time is required for decorating and other preparation, this must be included in the rental period and cost a normal hourly rate.

  • We are happy to help book one of our regular jazz bands for a private jazz cruise. If you want other entertainment/guides, this is usually booked by the customer themselves, but we are happy to make suggestions for speakers who have previously been used on our boats.

  • There is only limited space for larger luggage on the canal boats, but it will usually be possible to accommodate 2-3 bicycles or prams out on the front deck. For safety reasons, larger objects must be placed so they do not block the aisle on the boat.

  • Yes, calm and housetrained dogs are always welcome.

  • If you arrive by bus, we can recommend starting the trip from our dock at Ved Stranden, where buses can usually drop guests off right next to the departure point.

  • Ordinary (non-electric) wheelchairs, like bicycles and prams, can be brought to a limited extent. Since it's currently not practically possible to have a ramp between the boat and the dock, the wheelchair user must be able to go down 4-5 steps to get into the boat, as well as additional steps to get to the boat and dock, depending on the place of departure.

    Important: For insurance reasons, our staff may not carry or lift guests into the boat. If the wheelchair user is to be carried on board, it's important that they have someone to help them. Please note that Stromma cannot be held responsible if a situation arises where the boat must be evacuated.

  • Yes, it is possible to connect a smartphone to the boat's sound system via Bluetooth. If you wish to listen to music during the tour, it's a good idea to mention this when booking so we can ensure everything is set up before the trip.

    Please note that due to the dense construction around the canals, music may only be played when the boat is out in the actual harbor area and only during the day.

  • Personal music systems, soundboxes, DJ set-ups, and the like are not allowed on the boats.

  • Not all boats have power outlets; if power is needed for an amplifier, for example, it is important to mention this when booking the boat.

  • There is no toilet on board the regular covered boats. There is a toilet on board our two restaurant boats (Klods Hans and Ole Lukøje), as well as on the electric boat (Den Lille Havfrue).

  • Due to the limited space on board, the restaurant boats do not have glasses, plates, etc. If you bring your own food, it's important that you remember to bring plates, glasses, bottle openers, and anything else you may need in order to serve the food you bring.

    If catering is pre-ordered with Stromma, appropriate single-use tableware provided by our catering suppliers is included.

  • Unfortunately, this is not possible, but if there is a need to contact us on the day of the tour, you can call our main number at +45 3296 3000 during normal office hours. Should you have an urgent need to contact us outside office hours regarding a change or cancellation of your tour, please call our emergency number written on your order confirmation.

  • When cancelling confirmed orders, the following applies:

    • Cancellation more than 4 weeks before departure: No cancellation fee
    • Cancellation between 4 and 2 weeks before departure: 50% of the boat hire is invoiced
    • Cancellation less than 2 weeks before departure: 100% of the boat hire is invoiced

    Any expenses for catering will also be invoiced to the customer if the deadline for cancellation with our suppliers has been exceeded.

    Please note that changing the date of the departure is considered a cancellation, and that the cancelled date will be invoiced according to our cancellation conditions if it's less than 4 weeks before the departure.

    Cancellation must be made in writing and are only complete when they are confirmed in writing by Stromma. The customer has the burden of proof that the cancellation has reached Stromma.

    Minor changes (adjustment of start/end time, start/end place, boat type, and the like) can be made by the customer if they are possible. However, they cost a change fee of DKK 250 + VAT if the changes are made less than 8 days before departure.

    Stromma's customer service should be informed of any changes as early as possible, as there is then a greater chance that these changes can be implemented.

FAQ Baadfarten

  • Our boats have different passenger capacities, ranging from 47 to 85 passengers.

  • Unfortunately, the boats are not wheelchair accessible, except for those who can board with assistance. Wheelchairs cannot be brought on board but can be left at the ticket office.

  • All of Baadfarten's boats have a roof. In case of bad weather, transparent sides can be added to shield against rain and wind.

  • Due to limited space, we are unfortunately not able to accommodate strollers and prams on board our boats. Foldable strollers may be allowed if the captain deems it safe and there is enough room. You are very welcome to leave your stroller and/or pram at the ticket office at Sorgenfrivej, but please note that this is at your own risk, and we recommend you bring a lock for added security.

  • Yes, you are welcome to bring food and drinks on board. However, please be considerate of other guests due to limited space. If you're in the mood for a picnic, feel free to disembark at one of the stops and enjoy your meal amidst nature before boarding again. Please always remember to take your trash with you.

  • Yes, there are discounts for Danish institutions, ranging from nurseries to high schools.

  • The tours are not guided, but if you have any questions about the area or our boats, our captain or host might have the answers you're looking for. Please don't hesitate to ask them.

  • Yes, you have the flexibility to get on and off at any stop along the route. Your ticket is valid for the entire day, giving you plenty of time to explore. However, do keep an eye on the schedule to catch the last boat back. Depending on the lake you're exploring, you'll find a variety of stops at different locations.

  • Yes, dogs are allowed as long as they can fit in a bag and are comfortable around people, as the boat may be crowded.

  • While our boats don't have toilet facilities, there is a toilet available for use at our ticket house on Sorgenfrivej.

  • Yes, life vests are available for all passengers, including special vests for children.

  • Yes, we offer special tickets and season cards for senior citizens.

  • Adult prices apply from the age of 16.

  • Payments can be made by card at the ticket office and on the boats. Various cards are accepted, and there is no transaction fee. MobilePay is also accepted.

  • Lost items will be kept at the ticket office, where you can inquire. You can also send an email to info@baadfarten.dk.

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