Customer service

FAQ Boat

Sailing information


Are the boats covered when it rains?
We can never guarantee covered boats, but strive to adjust the boat type used to the weather situation where possible. The Hop On - Hop Off are mainly open boats. As we cannot guarantee a covered boat when it rains we offer all our guests on the open boats a free poncho if it should rain.

Where do I find information about delayed or cancelled departures?
Information about delays or cancellations will when possible be posted on our website. You can also visit our ticket offices or call our office on telephone +45 32 96 30 00.

Do you do tours to Middelgrundsfortet?
No we have no tours to Middelgrundsfortet or Flakfortet. We are only allowed to operate within the boundaries of Copenhagen harbour.

Do the live guided tours make any stops along the route?
No the tour is non-stop. It starts and ends at the same place.


On board 

Can we bring our own drinks?
Yes, you are more than welcome to bring your own drinks (but please remember to take any bottles or cans with you when you leave).

Can we take our dog with us on the tour?
Yes, dogs are allowed on our boats as long as they are fit in a bag and can be controlled. 

Can we bring a buggy/stroller or pram?
There is not a lot of room on the boats. On the Hop On - Hop Off boats the captain will assess how many buggies/strollers or prams he/she can allow on board with regard to our safety regulations. On the guided tours we do not allow buggies/strollers or prams. If you depart from Ved Stranden you are welcome to leave it at the ticket office. This is at your own risk.

Can we bring a wheelchair on board? 
Due to the interior layout of our boats we regretfully cannot permit access to Stromma’s boats for wheelchair users. They will be turned away, regardless of whether they inquire in person, via mail or by phone. The only exception to this rule is for those wheelchair users whose wheelchairs can be folded and who – with or without the aid of a companion – can make their way onto the boats and sit in the regular seats.  All others will be rejected. Foldable wheelchairs may only be brought on board the vehicles if the captain permits it based on an assessment of the space available.

How many passengers can fit in one boat?
Our open boats can carry up to 168 passengers while the covered boats can carry up to 150 passengers (of which 104 are under the roof).

Are there toilets on board?
No, we have no toilet facilities on board the regular tour boats. There are public toilets near our ticket offices at Nyhavn and Ved Stranden.

Are there life vests on board?
Yes, we carry life vests for all passengers on board including special vests for children. For more information please see safety on board.


Tickets and prices

Can HT's tickets/cards be used on the Hop On - Hop Off boats?
No these are only for Movia/Arriva's yellow harbour busses.

At what age to children start paying the adult fare?
The adult fare is paid by everyone from the age of 16.

Can you pay with credit card at the ticket office?
Yes, we accept credit cards both at our tickets offices and on the Hop On - Hop Off tours. We accept: Dankort, Visa, Visa Electron, MasterCard, Maestro, JCB, CUP and American Express. We absorb all transaction fees.

Can you pay with foreign currencies?
Yes, we accept the following currencies (only notes): Euro and American Dollars.

I need a receipt - how do I get one?
We use the till receipt as tickets. The ticket is then checked an torn upon embarkation but you can keep it for your accounts. Please not that the majority of our tours carry no VAT.


Lost something?

Lost items can be recovered at our ticket office at Ved Stranden. 

FAQ bus

Route information


Are the boats covered when it rains?
The buses either have an ordinary or sliding roof which is open when the sun shines, but can be closed when it rains.

Where do I find information about delayed or cancelled departures?
For up to date information on how our services are running, please call +45 2255 6688. When possible we will put information on our website

Do you operate out of town excursions? 
Yes read more about our wonderful castle and countryside tours here.

Do the tours make any stops?
Copenhagen City Sightseeing and Hop On - Hop Off have a total of 25 stops.


On board

Can we bring our own drinks?
On our Hop on Hop off tours you are welcome to bring own drinks. This, however, is not allowed on other bus tours.

Can we take our dog on the bus?
Yes, but the dog must be able to fit in a bag and must be controlled. All dogs must travel with their handler on the top deck of the bus.

Can we bring a buggy/stroller or pram?
All our buses have limited luggage space which is also used to accommodate wheelchair passengers. If there is space available, then we will allow a buggy/stroller or pram on board. Buggies/strollers and prams are carried at the discretion of the driver.

Can we bring a wheelchair on board? 
Due to the interior layout of our buses we regretfully cannot permit access to Stromma’s buses for wheelchair users. They will be turned away, regardless of whether they inquire in person, via mail or by phone. The only exception to this rule is for those wheelchair users whose wheelchairs can be folded and who – with or without the aid of a companion – can make their way onto the buses and sit in the regular seats.  All others will be rejected. Foldable wheelchairs may only be brought on board the vehicles if the bus driver permits it based on an assessment of the space available.

How many passengers can be carried in one bus?
Up to 74 passengers.

Are there toilets on board?
There are no toilets on board our Hop On - Hop Off buses. There are toilet facilities available at the Little Mermaid – stop number 5 and the Amalienborg Palace – stop number 3. On the Copenhagen Excursions tours there are toilet facilities available.

Are there fire extinguishers on board?
A fire extinguisher is located in the driver's cab.


Tickets and Prices

Can Movia tickets and cards be used on sightseeing buses?
No, Movia/Arriva tickets and cards can only be used on Movia buses.

At what age do children start paying the full adult fare?
Children from 0-5 years old travel free of charge.
Children from 6-15 travel at 50 % the adult ticket price.
From 16 years of age the full fare is payable.

Can you pay with credit card?
Yes, our ticket sellers and drivers accept Dankort, VISA, VISA Electron, Mastercard and Maestro. There is a 6% surcharge on non-Danish credit and payment cards.

Can you pay with foreign currencies?
Yes, you can pay with Euro or American Dollars.

I need a receipt – How do I get one?
Your ticket is your receipt, if you pay with cash, payment card or credit card. If you have a voucher, you need to get your receipt from your voucher issuer.


Lost something?

Lost items can be recovered at our ticket office at Ved Stranden.