Contact information
The owner of this site is:
Stromma Danmark A/S
Toldbodgade 39
DK-1253 Copenhagen K
+45 32 96 3000
VAT: 26915910
Complaints
Complaints have to be made during or immediately after completion of the tour. Complaints can be made to: E-mail: info@stromma.dk
Official tour operator is:
Bus tours: Stromma Danmark A/S, Toldbodgade 39, DK-1253 Copenhagen K,
VAT-number DK-26915910
Boat tours: Stromma Danmark A/S, Toldbodgade 39, DK-1253 Copenhagen K,
VAT-number DK-26915910
Booking
We accept advance bookings online up until one hour before departure. Unspecified, prepaid tickets with an open departure time shall be valid where space permits and shall be redeemed for tickets at the relevant ticket offices. This, however, does not apply for special tours.
Shore Excursions: ’Money back guarantee’ and ‘Back-to-ship guarantee’
Download the terms and conditions for Shore Excursions as a PDF >>
When does the guest's booking become binding?
The booking is binding upon both Stromma Danmark A/S and the guest as soon as Stromma Danmark A/S has confirmed the booking and the guest has paid for the booking.
Confirmation
Stromma Danmark A/S confirms bookings by e-mail to the e-mail address provided.
When should the guest pay?
Online purchase must be paid by credit card upon booking. Other purchase must be paid for no later than the time specified in the confirmation.
Discounts
• One child aged between 0 and 5 is free per adult - except on special and theme tours.
• Children aged 6-15 pay 50% of the adult price - except on special and theme tours.
• Groups of 10 persons or more are given a 10% discount on our Canal Tours tours (except special events/theme cruises; for example Jazz Cruise, the Operetta Boat, Blues Cruise & CPH Light Festival), our Hop On - Hop Off tours, Copenhagen City Sightseeing tours and Copenhagen Excursions products. This discount can be achieved by contacting our Customer Service department info@stromma.dk or + 45 32 96 30 00 or at one of our tikcet houses.
It is not possible to combine multiple discounts at the same time.
What happens if the guest does not pay in time?
Stromma Danmark A/S does not send payment reminders for unpaid bookings. The booking will be cancelled if payment does not reach Stromma Danmark A/S by the due date specified in the confirmation. If the guest does not pay in time, this will be regarded as a de facto cancellation of the booking, at which time the rules governing cancellation will apply.
What happens if the guest wishes to cancel/rebook?
The guest may submit a cancellation in writing to Stromma Danmark A/S or to the outlet that took the booking.
The guest may not, in conjunction with bookings of combinations of events/arrangements sold by Stromma Danmark A/S for a predetermined price (package deal), cancel individual components of the event/arrangement.
Stromma Danmark A/S will retain 100% of the value of the booking when a product is cancelled less than 24 hours before departure. The entire sum will be refunded if the booking is cancelled no later than 24 hours before departure.
Excepted from this is Jazz Cruise, Blues Cruise, Operetta, CPH Light Festival and other special/theme tours which cannot be cancelled.
What happens in the event of a dispute?
The guest should contact Stromma Danmark A/S with any complaints. If the guest and Stromma Danmark A/S fail to reach agreement during negotiations, they may approach the Danish Board for Consumer Complaints or a public court of law.
War, natural disasters, strikes, etc.
Both Parties shall be entitled to waive the agreement if the event/arrangement cannot be provided due to acts of war, natural disasters, industrial disputes, extended interruptions to the water or energy supply, fire, or other similar major incidents which neither Party could either predict or influence.
The Danish personal data act
The guest consents, through payment, to the processing of personal data by Stromma Danmark A/S. The purpose thereof is to enable the customary guest administration, to ensure that Stromma Danmark A/S has access to reliable personal documentation in the event of an accident, and to administer and process any losses. The data may also be used to inform the guest of insurance and payment services and of travel-related offers. The guest may also be contacted for the purposes of market surveys.
