Questions and answers – FAQ

BOOKING

How do I book my ticket?
You can buy your ticket directly online, by phone, in one of our ticket booths or from any of our sales representatives or partners. Most of our tours are open for booking until departure. Please read more about how our booking and cancellation terms under Terms and Conditions

Can I make a preliminary booking?
Unfortunately, we do not make any preliminary bookings without payment directly.

CANCELLATION

You can find our cancellation policy here.

For changes or cancellations, please contact our customer service.

Modify an existing reservation
To make changes in an existing reservation, please contact our customer service

PRICES AND DISCOUNTS

Discounts
Five children aged 0-5 years travel free per full paying adult*
Children 6-15 years pay 50% of adult rate*

 *Not valid on Shrimp Cruise, Archipelago Cruise with live solo musician and New Year’s Cruise

No group discounts. 

PAYMENTS

Payment methods
When booking online you can pay with credit cards MasterCard, VISA and Amex. In our ticket booths you can pay in cash or with credit cards MasterCard and VISA (not Amex). You can also use Stromma’s gift card as a payment method.

Can I pay by invoice?
Leisure guests and private groups can only pay with credit card in advance. Companies, schools and organisations can apply for invoice payment upon bookings with a value of more than SEK 5000. Strömma does a a credit information checkup before approval. An administration fee of SEK 100 will be added to your final invoice.

Can I pay with credit card on board?
Yes, all our boats and buses accept VISA and MasterCard.

GOOD TO KNOW – BEFORE DEPARTURE

Do you need your ticket to travel or is it enough with your booking number?
Once you have confirmed your booking a confirmation is sent to the email address you entered. Print this and use it as ticket. You can also show the e-mail through your smartphone or take a photo of the QR-code and show it to the staff onboard.

How do I find your ticket shops and points of departure?
Read more about our ticket shop and departure point - see maps, addresses an opening hours.

How long before departure do I need to be there?
If you have bought your ticket in advance, it is enough to be there 15–20 minutes before departure.

Where can I park in central Stockholm?
Klara Mälarstrand (Stadshuset) 
There are a few parking spaces on Norr Mälarstrand, to the west of Stadshuset (City Hall). Closest parking garage is Galleriangaraget on Regeringsgatan (exit on Klara Östra Kyrkogata). From there it is approx. 10 minutes walk.

Nybroviken
It is almost impossible to find parking spaces around Nybroviken. There are a few along Strandvägen, but the best option is to park in the parking garage Galleriangaraget on Regeringsgatan. From there it is approx. 5 min walk.

Strömkajen
There are no parking spaces around Strömkajen. Closest parking garage is Galleriangaraget on Regeringsgatan.

Cruise ships – piers in Stockholm
Nynäshamn:

Our Hop On – Hop Off buses departs from Nynäshamn when ship docks at this port, and adapts departures and arrivals to ships sailing schedule.

Frihamnen:

Our Hop On – Hop Off buses go to and from Frihamnen terminal 638 when international cruise ships are docked. Buses depart from Frihamnen terminal in the morning upon the ship's arrival and then return again in the afternoon in good time for you to arrive in good time for the ship's departure.

Ferry passengers arriving with Tallink Silja are directed to the Gärdet subway to get to the city and our regular stops.

Stadsgården:

Our Hop On – Hop Off buses pass Stadsgarden 167 frequently on regular tour route.

Is there WiFi on board?
We have free wifi on all our buses and boats.

ACCESSIBILITY

Are the boats accessible with a wheelchair?
All our boats have different conditions. We can not guarantee that our staff will be able to help with the lifting of a wheelchair on/off the boat. Below you find the accessibility for different boats. For more information, please contact our Customer Service

Stockholm
Accessibility on board our classic ships
The older vessels are narrow and there are stairs and elevation changes which makes it difficult to maneuver a wheelchair on board these ships.

Accessibility on board Cinderellabåtarna

M/S Cinderella II is accessible for wheelchairs and permobiles but it is not possible to get up on the upper deck and can be difficult to get out on outer deck. Recommend to pre-book and arrive early to be sure to fit at tables on the lower deck.

M/S Eskil and extra boats are not handicapped accessible and cannot guarantee that we will get a wheelchair on board. Permobil is not possible to travel with on board M/S Eskil or extra boats. Call and pre-book to be sure you come along.

Accessibility on board our sightseeing boats
Some of our sightseeing boats are suitable for wheelchairs, but there is only one with a toilet adapted for guests with disabilities on board. Boats out to Fjäderholmarna can normally take wheelchairs – this may vary as we sometimes use replacement boats.

Read more detailed information about our ships in Stockholm 

Gothenburg
Accessibility on board M/S S:t Erik
M/S S:t Erik has narrow passageways, stairs and elevation changes which makes it difficult to get around the ship in a wheelchair.

Accessibility on board M/S Carl Michael Bellman
M/S Carl Michael Bellman have a few steps to get into the ship and a threshold before you can get inside. In the dining area on main deck there is a toilet adapted for disabled guests, but the entrance is quite narrow.

Accessibility on board Paddan Sightseeing
Paddan Sightseeing boats are not accessible with a wheelchair since there are 12 steps down from the quay to the boats. All passengers also needs to be able to get onto the floor or bend your head down between your legs when we pass some of the lowest bridges.

Read more detailed information about our boats in Gothenburg

Can I bring a permobil on board the boats?
The boats are slightly less accessible with a permobil as they weigh much more than a wheelchair and can be difficult to lift at the gangway. They are also sometimes wider than the width of the gangway.

May care takers accompany for free?
No. Care takers pay full price.

Is there any disability adapted sightseeing tours by bus?
Yes, the Hop on-Hop off tour buses have a wheelchair ramp and room for a wheelchair with a headphone jack for guidance.

Are you allowed to smoke on board?
No, you are not allowed to smoke on board our boats.

CAN I BRING…?

Can I bring a baby buggy/stroller onboard?
All our boats and buses have different conditions. On the archipelago ships and the modern transport boats you can bring a baby buggy/stroller as far as space allows, but we do recommend a foldable one since there is not much room of the boats are full. On many of the boats you need to be able to carry the baby buggy/stroller in stairs or over thresholds.

On our sightseeing boats in Stockholm, Rundan Sightseeing boats  in Malmö and on Paddan Sightseeing boats and M/S Glenn in Gothenburg we do not have the possibility to carry a baby buggy/stroller. None of the sightseeing buses in Gothenburg and Stockholm have room for a baby buggy/stroller. At our ticket booth in Kungsportsplatsen in Gothenburg, you can borrow locks and wires. At Strömkajen in Stockholm, we offer a baby buggy/stroller space on the boat's berth where we lock all the baby buggy/strollers and pull over a rain cover if necessary. In Malmö, unfortunately, there is no such possibility.

Can I bring my dog or another pet?
Pets are allowed onboard our excursion ships if they are leashed outside and held by owner. Pets are not allowed in dining areas or cafeterias or on board any of our sightseeing boats or buses because of the allergy risks. If you want to book a dining cruise and are in the need of an assistance dog for disabled, please contact us before booking. All animals must be kept on a leash at all times at world heritage sites Drottningholm Palace and Birka.

On board the Cinderella boats, pets are primarily allowed to stay on the outer decks on a leash/transport cage with a responsible owner. They may also stay in other designated places indoors. Pets are not allowed in the dining room or cafeteria.

Other rules may apply on board extra boats that run for the Cinderella boats' traffic, ask on-board staff what applies.

FOOD AND DRINK

Is there a restaurant or cafeteria on board?
On our excursion ships (to Drottningholm, Sandhamn, Möja etc) there is restaurant and/or cafeteria on board. If you want to eat in the restaurant, we recommend you to book one of our dining cruises. There is also a small cafeteria on board most of our sightseeing boats and the boats to Fjäderholmarna. There is no cafeteria on board our buses.

Read more and book a dining cruise in Stockholm

Read more and book a dining cruise in Gothenburg

Restaurant on board – where can I find the menu?
Under the tab “Menu” on each tour page you will find the menus for our restaurant boats, in both Swedish and English. To read the menus in English, please change languages in the language tab on the right side of the page, where you see a Swedish flag.

How do I book if I have allergies or special diet?
Make your reservation/booking as usual. Then send an email with your booking number and information we need to bokning@stromma.se. We will then make sure that the staff onboard get your special diet request.

Do you have any further questions?

Please contact our customer service >>