We have gathered answers to the most frequently asked questions to help you have a smooth and enjoyable experience with us at Stromma. Whether you are wondering about tickets, bookings, payment methods, accessibility, or rules for pets and strollers, you will find all the necessary information here.
If you don't find the answer to your question below, you are always welcome to contact Stromma's customer service in Gothenburg or Stockholm.
You can book tickets directly on our website, by phone, through selected resellers and partners, or at one of our ticket kiosks. Most tours can be booked up until departure, subject to availability.
Read more about our booking policies on the Booking Terms page.
No, we do not offer reservations - payment is required when you book.
We recommend booking in advance to secure your seat. For many tours, tickets can also be purchased at the ticket kiosk at the departure point or from onboard staff, subject to availability.
Payment options vary depending on how you book.
Online: MasterCard, Visa, AMEX, Swish, Apple Pay and Stromma gift cards
By phone: MasterCard, Visa, Swish and Stromma gift cards
On site: Visa and MasterCard
Private groups always pay in advance by card. Companies, schools and organisations can request invoicing for bookings of at least SEK 5,000. Stromma will conduct a credit check, and upon approval, the amount can be invoiced after the event. A billing fee of SEK 100 applies.
Yes, we accept VISA and MasterCard onboard.
To cancel or change a booking, please contact Stromma Customer Service. What applies depends on the ticket type and booking conditions.
Here you can view Stromma's cancellation policy.
It depends on the booking conditions for your ticket and tour. Please contact Customer Service if you need to change your date or time.
If you miss your departure, please contact Customer Service as soon as possible. Whether a rebooking or refund is possible depends on your ticket type and booking conditions.
For many tours, yes - subject to availability. To secure your seat, we recommend booking in advance, especially during peak season.
Refund eligibility depends on your ticket type and the cancellation terms for your booking. Please contact Customer Service for help.
Start by checking your spam/junk folder and confirming that the email address in your booking is correct. If you still can’t find it, contact Customer Service and we’ll help you locate your booking.
Up to five children (0-5 years) travel for free per paying adult (meals not included).
Children aged 6-15 usually pay 50% of the adult fare for the trip; meals may cost extra. Some exceptions may apply. Children up to 15 years old must travel with an adult.
Yes, all passengers need a valid ticket. Children travelling for free or with a discount still need to be included in the booking.
No, we do not offer general group discounts.
For certain tours, we offer school trip discounts on non-holiday weekdays during the school year.
Preschools/kindergartens and primary schools: 50% off the adult fare
High schools and adult education (upper secondary level): 10% off the adult fare
Yes. Stromma gift cards can be used for online bookings and phone bookings. If you need help using your gift card, please contact Customer Service.
Yes. Once your booking is confirmed, we’ll email you a mobile ticket. When boarding, you can show the ticket on your phone, present a printed confirmation, or show a photo of the QR code.
Addresses and opening hours are listed on the departure point pages. You’ll also find information about ticket shops there.
Stockholm - view information about our departure points & tickets shops
Gothenburg - view information about our departure points and ticket shops
We recommend arriving 15-20 minutes before departure if you have a pre-purchased ticket.
Parking options vary by departure location.
In Stockholm, you can park at the following locations:
- Klara Mälarstrand (City Hall): limited parking along Norr Mälarstrand - nearest garage is Galleriangaraget on Regeringsgatan.
- Nybroviken: very limited parking, nearest garage is Galleriangaraget on Regeringsgatan.
- Strömkajen: no parking at the quay, nearest garage is Galleriangaraget on Regeringsgatan.
In Gothenburg, you can park at the following locations:
- Kungsportsplatsen: parking along Basargatan or at Heden (about a 10-minute walk).
- Lilla Bommen: parking is available by Läppstiftet on Hamntorgsgatan and in Nordstan’s parking garage (charging stations available).
Our tours are usually not affected by rain or windy weather, as many routes operate in sheltered waters. If we need to cancel a tour due to weather conditions, we will contact booked guests by phone, email, or text message. The captain may also change the route or cancel the tour for safety reasons.
If a tour is cancelled due to weather, safety reasons, or other unforeseen events, we will contact booked guests by phone, email, or text message. Please contact Customer Service if you have questions about rebooking or refunds.
Tour duration varies. You’ll find the exact duration and what’s included on the tour page.
Departure points vary by tour. The tour page includes the departure location and in many cases a map.
See our departure points in Stockholm and Gothenburg.
Yes, free WiFi is available on our boats and buses in Stockholm and Gothenburg, except on the Paddan boats in Gothenburg.
Rules vary by tour. Pets are not allowed in restaurants and dining areas onboard. Please check the information for your specific tour or contact Customer Service if you’re unsure.
It depends on the tour and available space onboard. Please check the information for your specific tour.
No, smoking is not allowed onboard our boats and busses.
Bicycle policies vary by tour and vessel. Please contact Customer Service for details. On the Cinderella boats, bicycles may be brought onboard if space permits (electric bikes and cargo bikes are not allowed). Space is not guaranteed, as passengers and luggage take priority. Bicycles are hung over the railing and Stromma is not responsible for damage. A bicycle fee may apply and is payable onboard.
Yes, most of our boats have a café or restaurant onboard, but the offering varies by tour and vessel. Check your tour information for details.
Please note: there is no onboard service on Hop On-Hop Off boats and Hop On-Hop Off buses.
Stockholm - view our dining cruises.
Gothenburg - view our dining cruises.
Menus are available on each dining cruise page (in both Swedish and English).
Many of Stromma’s boats have toilets on board, but this varies by tour and vessel. If you need to know what applies to your specific departure, please contact Customer Service.
No. On boats with an onboard café or restaurant, you can’t bring your own food or drinks. On tours without onboard service, the rules may vary. If you’re unsure, please contact Customer Service.
There’s no onboard service on Hop On–Hop Off boats and buses, or on the Paddan tour in Gothenburg.
On many tours, small bags are fine but luggage allowance depends on available space onboard and how full the departure is. Larger bags may be restricted for safety and space reasons. If you plan to bring large luggage or multiple items, we recommend contacting Customer Service in advance.
Many sightseeing tours have a live guide speaking Swedish and English, while some tours use an audio guide in multiple languages. Please check your tour information for details.
Yes, audio guides are available on selected tours and in multiple languages, depending on the destination and tour. You can easily access the audio guide on your own mobile phone and listen with your own headphones. Please check your tour information for current details.
Many of our boats are older vessels, built during the 19th and 20th centuries, which means that accessibility for people with disabilities is limited. Onboard, we provide information about the experience and safety through both visual and audio communication. The physical conditions for wheelchairs or mobility scooters vary between our different boats in Stockholm and Gothenburg.
Historic Vessels – these older vessels have narrow passages, stairs, and level differences, which make it difficult to navigate a wheelchair onboard.
Transport and Sightseeing Boats – some of our sightseeing boats are wheelchair/mobility scooter accessible, and a few boats offer HWC (handicap/wheelchair-accessible) facilities onboard.
Cinderellabåtarna in Stockholm – The main deck of M/S Cinderella II is wheelchair and mobility scooter accessible, subject to available space. The main deck also includes HWC facilities and a cafeteria. Please note that occasionally we may need to use an extra or replacement boat, which may not have the same accessibility features as M/S Cinderella II.
Paddan Boats in Gothenburg – The Paddan boats are accessed via 12 steps down from the quay.
If you require special assistance, please inform our onboard staff about your needs so that we can ensure both your safety and the enjoyment of all passengers.
If you are traveling in a group of 5 or more people, please notify our customer service at least 3 days before departure so that we can provide the best possible service.
For more specific information, please see the FAQ or the details under each tour/boat, or contact our customer service.
Yes. Our Hop On-Hop Off buses have a wheelchair ramp and accessible seating.
No, companions usually pay full price. The exception is the Paddan and Paddan Säveån tours in Gothenburg, where companions travel free.
If you need special assistance, we recommend contacting Customer Service in advance. If you’re travelling in a group of 5 or more, please notify Customer Service at least 3 days before departure.
Some vessels have accessible toilets, but it varies by tour and vessel. For example, M/S Cinderella II has an accessible toilet on the main deck. If you need confirmed details, please contact Customer Service.
It depends on the vessel/bus and boarding conditions. We recommend contacting Customer Service in advance so we can advise you for your specific tour.
Boarding conditions vary by vessel, bus and departure point. Some tours are accessible, while others have stairs, level differences or limited space. Please contact Customer Service in advance if you need details for a specific tour.
You can find contact details on the local Customer Service pages for Stockholm, Gothenburg, Uppsala and Malmö.
We look forward hearing from you and are happy to help with your questions!
If you realise the same day, we recommend returning to the boat/bus as soon as possible or speaking to staff at a ticket kiosk. Items are usually handed in to the nearest ticket kiosk at the end of the day. Until then, they are often kept with the captain or driver.
If you notice the next day (or later), please email Customer Service with your departure details, the boat/bus you travelled on, and a clear description of the lost item.
© 2026 Strömma Turism & Sjöfart AB | Svensksundsvägen 19, SE-111 49 STOCKHOLM | Strömma Turism & Sjöfart is part of Stromma Group
