COVID-19 safety measures
For example, we have provided enough space to adhere the 1.5-meter rule, we clean our boats thoroughly and we ensure there’s enough time and space during boarding and disembarkation. Take a look at the image on the right to see what the exact measures are and what we ask of you to make sure we are out together safely.
Please come by foot or by bike to not burden the public transport.
Frequently Asked Questions:
To help you with any questions as quickly as possible, we have listed the most common ones. Check if your question is there. Didn’t find an answer? Please contact us via email@example.com so we can help you.
Why can I only buy tickets online?
By purchasing your ticket in advance, we can easily regulate the number of people on our moorings and boats. We also prevent group formation in the shops and on the docks. We do this to ensure that everyone has a nice outing as safe and carefree as possible and to prevent rows in public space.
Why do I have to book my ticket for a specific time slot?
You buy your ticket in advance and for a specific time so that you are assured of a place on board and you do not have to queue. This way we keep the moorings and shops as empty as possible and we can guarantee your safety. Make sure you are at your boarding location at the specified time, so that the boarding process can be carried out as efficiently as possible.
Do I also need to purchase a ticket for young children?
Yes. Children between 0 and 3 years old cruise for free. Still, when you book, we want you to make a reservation for them. This is completely free of charge, of course. This way we know exactly how many people we have on board and we ensure a safe day out.
Can I use my Club van Elf-pass and Amsterdam Pass?
No. Unfortunately it is not possible to use the Club of Eleven Pass. The Amsterdam Pass isn't valid as well. As soon as this is possible again, you will be notified!
At the location
For your and our safety, we adhere to the guidelines of the RIVM. You can read what this means for our moorings and on board our boats in our safety measures. Of course you will also be instructed on location by Stromma crew.
The following applies to all our locations: in case of fever, respiratory complaints such as coughing, colds, sneezing or shortness of breath, stay at home. This also applies if someone from your household has these complaints.
Below are some frequently asked questions regarding our moorings and boats.
Have cash registers been opened?
Yes. You can get a drink and a small snack for your tour.
Can you pay with cash in the shops?
No. In our shops you can only pay with PIN.
Are the toilets open?
No. The rest rooms on board and in our shops are closed.
What are the routes on the moorings?
At the entry and exit points its clearly indicated in which direction you have to walk. Follow this marked walking route and follow directions from Stromma staff.The entry and exit points are separated from each other. This way we make it easy for everyone to stick to the route.
What are the routes on the boats?
When getting on and off the boats, we work with the first in, last out principle. You get in, walk all the way to the back and sit down. When getting off, the people in the front of the boat get off first, then the people behind it, etc.
Do I have to wear a mouth or face mask?
Wearing a mouth or face mask is not mandatory in public places. You do not have to wear a mask on board and on the moorings. As soon as RIVM prescribes something else, we will adjust the rules. Of course, everyone is free to choose to wear a face mask with us on board and on the docks.
Can I disinfect myself at Stromma?
Yes. You can use the disinfection columns at all our departure locations so you can clean your hands.
How often are the boats being disinfected?
The boats are disinfected after each trip.
Are dogs welcome on board?
No. Dogs are not allowed on our boats.
Are the boats wheelchair accessible?
No. Unfortunately, the boats are not wheelchair accessible at the moment. If you are able to bridge a number of steps without a wheelchair, you can of course just come with us.