Finland
Helsinki

FAQ

If you don’t find the answer below, please send us your question by e-mail and we will be happy to answer them: sales@stromma.fi 

General questions

  • Choose the product. Click 'BOOK' and check the booking calendar to see the available departures. You'll see the departures after you've chosen the date, how many persons and clicked 'Next'. If ‘BOOK’ button is not visible, the product is not yet bookable.

  • Yes, at the moment there’s an online discount and the price is cheaper when you buy online.

  • At our sales points and on our buses and boats, we accept cash (euros), credit cards (VISA and MasterCard), Finnish debit cards and contactless payments.

    Online payments can be done with VISA, MasterCard, MobilePay and by PayEx (multi merchant solution for direct bank payments). Supported banks in PayEx are Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästöpankki, Ålandsbanken.

    Online payment security
    All payment methods used in the online shop are fully protected and safe to use. Payments are transferred online using the SSL (Security Sockets Layer) security technology. All personal information in the online shop is kept confidential. Any credit card information or other payment information will not be saved in the system of the online shop, but they are solely transferred between the client and the payment provider.

    Paying by credit card
    When your order has been placed, your card will be authorized and payment will be taken. You will receive an email confirming that your order has been successful. Please remember that even if a payment is not authorized, some card issuers may still reserve the money, meaning you will not be able to access that amount of money for a short while.

    Card-payment with 3D Secure
    From the 2021 online card payments are being made more secured due to a new EU directive. This means you might be asked to authenticate your payment through 3D Secure (also named Verified by VISA or MasterCard Secure depending on your card). This process is owned by your bank and if you experience any issues authenticating your payment, please reach out to your bank.

    Paying by MobilePay
    Choose the payment method MobilePay and enter the mobile phone number connected to the MobilePay application. Accept the payment in the MobilePay application. The payment is charged to the card the customer linked to the MobilePay application.

  • No, you can just show the mobile ticket at the departure point.

  • Groups 1-9 persons
    Stromma Finland will retain 100% of the value of the booking when a product ordered is cancelled less than 24 hours before the departure time (Panorama Sightseeing, Living & Design, Beautiful Canal Route, Hop on Hop off, Old Wooden Town of Porvoo and Finnish Lakes and Forests).

    Stromma Finland will retain 100% of the value of the booking when Midsummer Cruise is cancelled 0-7 days before the departure.

    The entire sum will be refunded if the booking is cancelled according to the cancellation policy.

    Groups over 9 persons
    Stromma Finland will retain 100% of the value of the booking when a product ordered is cancelled less than 72 hours before the departure time (Panorama Sightseeing, Living & Design, Beautiful Canal Route, Hop on Hop off, Old Wooden Town of Porvoo and Finnish Lakes and Forests).

    Stromma Finland will retain 50% of the value of the booking when a product ordered is cancelled 3-6 days before the departure time (Panorama Sightseeing, Living & Design, Beautiful Canal Route, Hop on Hop off, Old Wooden Town of Porvoo and Finnish Lakes and Forests).

    Stromma Finland will retain 100% of the value of the booking when Midsummer Cruise is cancelled 0-14 days before the departure.

    The entire sum will be refunded if the booking is cancelled according to the cancellation policy.

    How to make cancellation?
    The cancellation can be made either verbally or in writing. All cancellations shall be notified by phone +358 9 2288 1600 or by email sales@stromma.fi, Monday through Friday by 16:00. Cancellations cannot be accepted outside the office hours and on public holidays.

    Please find full terms and conditions here >> 

     

Regular tours

  • Only a reservation without the payment is not possible. Tickets for all the sightseeing tours can be bought on our online shop or from Stromma sales points.

    For the groups the booking might be possible, please contact our sales department sales@stromma.fi / +358 9 2288 1600.

    Free tickets with Helsinki Cards cannot be booked in advance online or by email. Just show your Helsinki Card at the departure point.

  • There are toilets on all our sightseeing boats. Unfortunately no accessible toilets.

    There are no toilets in any of the buses.

  • Hop on Hop off buses: the Hop on Hop off buses are wheelchair accessible and equipped with a ramp.

    Panorama bus: unfortunately Panorama bus is not wheelchair accessible. If you have a manual folding wheelchair and are able to climb a few steps into the Panorama bus, we can store your manual wheelchair in the luggage hold.

    Boats: unfortunately most of the boats are not wheelchair accessible. There are also some steps on the boats.

    Please ask more: sales@stromma.fi

  • Yes, you can bring luggage on the bus and boat within reasonable limits.

  • Assistance and service dogs are always welcome to the tours. Other dogs are welcome when there’s availability and they do not disturb other customers. The staff at the departure point will check the situation and make the decision.

    Please note, on our cruises dogs are only allowed on the outside deck and on the buses mainly downstairs.

  • Please contact the departure point or Stromma Finland’s office sales@stromma.fi, tel. +358 9 2288 1600.

Charter cruises

  • We recommend minimum 2 hours duration for cruises without dinner. For dining cruises, we recommend minimum 3 hours duration.

  • All food and crockery are delivered to the ship by our associate caterer.
    The menu and drinks served on board must be preordered no later than two weeks before your cruise. The same menu is ordered for the entire group.

    The food is served buffet style and our staff takes care of serving drinks and coffee, the buffet, cleaning, and Your comfort onboard.

  • All our ships are fully licensed. It is not allowed to bring own drinks to the ships.

    To ensure the availability of drinks and glasses of your choice, the drinks must be preordered no later than two weeks before your cruise. We use bottled still and sparkling water on our vessels.

    Drinks will be charged as consumed, wines based on opened bottles.

     

  • Please contact our sales team to settle a time for a visit:
    sales@stromma.fi, tel. +358 9 2288 1222.

  • The Market Square is our home pier.

    If you wish to start the cruise from other location, please check from our sales team if the pier is accessible with our ships.

  • Comfortable shoes are recommended but otherwise the same dress code as for any other restaurant is suitable.

    All our ships have air conditioning and heating.

  • Our modern ships are compliant with the Maritime Administration requirements and take you safely away from your everyday routines into the calm atmosphere of the archipelago.

    The Stromma Finland crew consists of the best professionals in the field. Their know-how is constantly developed by organising regular first aid training sessions, plus fire and rescue training courses. The security of the ships is also monitored by means of internal and external audits.

    The safety of our passengers is our number one priority!

  • Please contact Stromma Finland's office:
    sales@stromma.fi, +358 9 2288 1222

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